AIR

Aftersales Information Research

Description

The AIR application provides you with an information search system for the after-sales sector, which allows technical and commercial service data to be displayed in just one system. Searching for information is significantly quicker and easier thanks to the application, allowing you to devote more time to customer support in service and completing tasks in the workshop.

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Notes on use

The information included in this application is to be used for the proper conduction of maintenance work and repairs on unmodified standard BMW Group products. Completed automotive training, regular advanced training and system-specific training courses are a prerequisite for performing the work specified above.

Maintenance and repair literature
If referred to in the information, the use of special tools and tightening torques is mandatory for the work to be performed properly.

Hybrid vehicles and electric vehicles
Repair work may only be performed by specialists who are specially trained in working on intrinsically safe high-voltage systems. Each hybrid car and electric vehicle requires additional vehicle specific training with training achievement controls. Before work is started it is essential that the applicable safety information is read and noted. Work on live high-voltage components is expressly prohibited. Before every step that affects a high-voltage component, the high-voltage system must be de-energised and locked out against unauthorised start-up. If not handled correctly, there is a risk of subsequent damage and the associated safety risks.

Hydrogen drive
Repair work on the Hydrogen 7 (E68) may only be performed after consulting the vehicle-specific customer support agent (see Owners Handbook). If used improperly, there is the danger of subsequent damage and the associated safety risks.

For additional information on configuring the hardware and software and troubleshooting, refer also to the technical requirements and the FAQs.